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Privacy Policy
This Privacy Policy explains how Jackpot City Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information and marketing preferences. We aim to handle personal information fairly, transparently and only for legitimate business, legal and service-related purposes.
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Information we handle
To provide an online casino service, we may handle information that identifies a player, relates to an account or is created through use of the website. The type and amount of information can vary depending on the services used, the information supplied by the player and the checks that may be required.
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Account and identity information
This may include a player's name, date of birth, contact details, account login information, country or state of residence, communication preferences and other details provided during registration or while an account is being managed. We may also keep records of requests, messages, complaints and interactions with customer support.
Verification information
Where verification is required, we may handle identity documents, proof of address, information about the source or destination of funds, and other information needed to confirm an account or review activity. Such information may be used for identity checks, age and eligibility checks, fraud prevention, account security and other compliance purposes.
Payments and transactions
We may handle payment and transaction records, including deposits, withdrawals, wagers, game activity, account balances, payment status and related records. Payment providers or other service partners may process payment information on our behalf. We may not receive or store every detail of a payment card or other payment method, but we may retain information needed to confirm, record and support transactions.
Technical, device and cookie data
When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device type, language settings, approximate location, pages visited, dates and times of access, referral information and security logs. We may also collect information through cookies and similar technologies. This information helps us operate the website, remember preferences, understand usage, maintain security and identify unusual or potentially fraudulent activity.
How information is used
Personal information is used for purposes connected with providing and managing the casino service. We do not use information without a relevant reason. Depending on the circumstances, information may be used for the following purposes:
- Creating, maintaining and administering a player account.
- Providing access to games, account features and other requested services.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility to use the service.
- Carrying out security, anti-fraud, anti-money-laundering and risk checks where required.
- Detecting, investigating and preventing unauthorised access, collusion, cheating, abuse and other suspicious or prohibited activity.
- Responding to questions, support requests, complaints and other communications.
- Keeping accurate account, transaction, security and business records.
- Meeting legal, regulatory, tax, court or law-enforcement requirements that apply to the service.
- Improving website performance, user experience, service reliability and internal processes.
- Sending service messages, security notifications, account updates and other essential communications.
- Sending promotional communications where permitted and where the player has provided, or has not withdrawn, the relevant marketing permission.
Some information may be combined with other information held for the same account to help keep records accurate, protect the service and provide appropriate support. We may also use aggregated or de-identified information for reporting, analysis and service improvement. This information is arranged so it is not intended to identify an individual player.
Sharing information
Information may be shared with trusted service providers that help operate the website and related services. These providers may support payment processing, identity and verification checks, fraud monitoring, information technology, hosting, communications, customer support, analytics, security and professional services. They are expected to handle information only for appropriate service purposes and with suitable safeguards.
Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected unlawful or prohibited conduct; to enforce applicable terms; to respond to a valid request from a public authority; or to meet a legal obligation. We do not provide personal information to unrelated parties for their own marketing without an appropriate basis or permission.
Cookies, security and storage
Cookies and similar technologies
Cookies are small files or similar technologies that can be placed on a device when a website is used. They may be used to keep a player signed in, remember settings, support security, measure website performance, understand how features are used and deliver relevant communications or advertising where permitted. Some cookies are necessary for the website to function, while others support analytics, preferences or marketing.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect sign-in, preferences or some website functions. Browser controls may also allow a player to remove cookies already stored on a device. Cookie choices can differ between browsers and devices, so settings may need to be updated separately.
Security measures
We use reasonable technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Storage and retention
Personal information may be stored electronically and may be processed by service providers in Australia or other locations, subject to appropriate safeguards and applicable requirements. Access to information is limited to people and providers who need it for relevant duties.
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.
Your privacy choices and rights
Subject to applicable requirements and reasonable verification of identity, players may ask about the personal information held about them and how it is used. Players can exercise their data rights by contacting support@jackpotcitycasino.wtf. Requests should include enough information to help locate the relevant account or records, but players should not send unnecessary sensitive information by email.
Access and correction
A player may request access to personal information held about them and ask for an explanation of how it is being used, where this information is available under applicable requirements. A player may also ask for inaccurate, incomplete or out-of-date information to be corrected. We may need to confirm the requester's identity before providing information or making changes.
Deletion and account closure
A player may ask for personal information to be deleted or for an account to be closed. Deletion is not always immediate or possible for every record. Some information must be retained for a period required by law, to complete transactions, resolve disputes, prevent fraud, protect security or establish, exercise or defend legal claims. Where deletion cannot be completed, we will retain only what is necessary and handle it in accordance with applicable requirements.
Marketing preferences
Players can withdraw consent to marketing by contacting support@jackpotcitycasino.wtf. Promotional emails may also include an unsubscribe option, which can be used to stop that type of communication. Withdrawing marketing consent does not affect essential service messages, account notices, security alerts, transaction updates or other communications needed to operate the account.
Questions and updates
If a player believes their information has been handled incorrectly, they can contact support@jackpotcitycasino.wtf so the matter can be reviewed. We may update this Privacy Policy when our services, processes or legal obligations change. The updated version will be made available on the website, and the effective approach will apply from the date it is published unless stated otherwise. Players should review this page from time to time to stay informed about how information is handled.
