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Jackpot City Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Jackpot City Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you acknowledge that you understand and agree to these terms, together with any additional rules displayed for particular products, games or promotions.
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1. General terms and acceptance
These Terms & Conditions apply to your use of the Jackpot City Casino website, account services, games, payment facilities and other related features. They should be read together with any privacy notice, responsible gambling information, game rules, promotional terms and other notices published on the website. If a specific rule applies to a particular game or promotion, that rule may supplement these Terms & Conditions. If there is an inconsistency, the specific rule will generally apply to the relevant activity.
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By registering an account, accessing the website or using any service, you confirm that you have read and accepted these terms. If you do not agree with them, you must not use the website or its services. You are responsible for checking this page and other relevant information regularly, as the terms may be updated from time to time. Continued use after an update means that you accept the revised terms.
Jackpot City Casino may restrict, suspend or withdraw access to all or part of the website where this is reasonably necessary for security, maintenance, legal compliance, responsible gambling measures or the proper operation of the services. Website content and features may also be changed, removed or interrupted without prior notice where appropriate.
Your responsibilities
- Use the website only for lawful purposes and in accordance with these Terms & Conditions.
- Provide information that is accurate, current and complete when creating or maintaining an account.
- Read and follow the rules that apply to each game, promotion and payment method before using it.
- Keep your account details and access credentials secure.
- Not use the website on behalf of another person or allow another person to use your account.
- Not interfere with the website, attempt to bypass security controls or use automated tools unless expressly authorised.
2. Eligibility, registration and account security
You must be at least 18 years old to use online gambling services. You must also be legally permitted to access and use the services from your location. It is your responsibility to understand and comply with the laws that apply to you. Jackpot City Casino does not invite anyone to use the website where online gambling is unlawful or restricted.
You may be required to register an account before accessing certain services. During registration or at a later stage, information may be requested to verify your identity, age, location, payment method or source of funds. You agree to provide reasonable assistance with these checks and to supply documents or information that are genuine, accurate and not misleading. Access or transactions may be delayed, restricted or declined while checks are being completed.
Only one personal account should be used by each player unless the website expressly states otherwise. Duplicate, inaccurate, inactive or unauthorised accounts may be reviewed and may be suspended or closed. Where an account is closed or restricted, any handling of funds or unsettled activity will be considered in accordance with applicable law, these terms and the results of any relevant review.
Account security
You are responsible for keeping your username, password and other account credentials confidential. Do not share them with family members, friends or any other person. You should use a strong password, avoid reusing it on other services and notify Jackpot City Casino as soon as possible if you suspect that your account has been accessed without permission. Activity carried out through your account may be treated as authorised unless you have reported a security concern promptly.
You must not create an account using false information, impersonate another person, operate an account for someone else or use funds that you do not have the right to use. Jackpot City Casino may take reasonable steps to prevent fraud, money laundering, identity misuse and other prohibited activity. These steps may include additional verification, transaction review, account restrictions or reporting to the appropriate authorities where required.
3. Games, deposits, withdrawals and promotions
Games must be used in accordance with the rules shown on the website. You should review the relevant game information before placing a wager, including the way a game operates, the available options and how outcomes are determined. A game result will be treated as final unless there is clear evidence of a technical error, system failure or other circumstance that requires investigation.
All wagers are made at your own risk. You should only play with money that you can afford to lose and should never use gambling to address financial difficulties. You are responsible for checking the details of each transaction before confirming it. Once a wager has been accepted, it may not be cancelled except where the applicable game rules or law provide otherwise.
Payments and account balances
Available payment methods, processing requirements and any applicable conditions will be shown on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. Transactions may be subject to identity, fraud, payment or compliance checks. A deposit may be refused, reversed or held where there is a suspected error, unauthorised use, chargeback, fraud or breach of these terms.
You should keep your payment details accurate and notify the relevant payment provider if a payment method is lost, cancelled or used without permission. Withdrawal requests may require account verification and may need to be returned through an approved method. Processing can depend on the payment provider, verification status, technical issues and legal or compliance requirements. No specific processing time is promised unless expressly stated in the applicable information.
Promotions and bonuses
Promotions, bonuses, free play and other offers are subject to their own promotional terms. Those terms may explain eligibility, qualifying activity, expiry, contribution rules, wagering requirements, permitted games, withdrawal conditions and any other restrictions. You should read the full terms of an offer before accepting or using it. If you do not satisfy the relevant requirements, an offer may not be awarded or may be removed.
Jackpot City Casino may correct an obvious error, withdraw an offer, limit participation or refuse an offer where there has been misuse, technical failure, fraud or a breach of the promotional terms. Promotions are not transferable unless expressly stated. Attempting to obtain an unfair advantage through multiple accounts, coordinated play, automated activity or other improper conduct is not permitted.
4. Responsible gambling and privacy
Gambling should be an entertainment activity, not a way to make money or recover losses. Before playing, consider setting a personal budget and time limit. Never gamble with money needed for rent, bills, food or other essential expenses. Do not play when affected by alcohol or other substances, and take regular breaks from the website.
Responsible gambling tools and support options may be available through the website. These may include deposit controls, activity monitoring, time reminders, cooling-off options, account restrictions or self-exclusion. The availability and operation of a particular tool will be explained when you request or activate it. You should use the tools that best match your circumstances and seek independent support if gambling is becoming difficult to control.
If you ask for an account restriction or self-exclusion, you must not try to avoid it by opening another account or using another person's account. Jackpot City Casino may take reasonable steps to identify related accounts and apply responsible gambling measures. No technical measure can guarantee that a person will never access a gambling website, so you should also take personal steps to limit access and seek help where needed.
Privacy and information handling
Information collected through the website may be used to provide services, verify accounts, process transactions, maintain security, prevent fraud, meet legal obligations, manage responsible gambling risks and improve the user experience. Personal information will be handled in accordance with the applicable privacy information published by Jackpot City Casino.
You should ensure that the information held for your account remains accurate. You may have rights in relation to your personal information under applicable privacy laws, subject to relevant exceptions. Cookies and similar technologies may be used for essential website functions, security, preferences, analytics or marketing where permitted. The applicable privacy information explains how these technologies and personal information are managed.
5. Intellectual property, liability and legal matters
The website, including its text, branding, graphics, software, layout and other content, is protected by intellectual property laws and belongs to, or is used with permission by, the relevant rights holder. You may use the website only for personal and lawful purposes. You must not copy, reproduce, modify, publish, sell, distribute, reverse engineer or commercially exploit any part of the website without prior permission, except where a right cannot lawfully be excluded.
The website may contain links to third-party websites, services or payment providers. These third parties operate independently and may have their own terms and privacy practices. Jackpot City Casino is not responsible for content, availability, security or services provided by third parties to the extent permitted by law. You should review the relevant third-party information before using an external service.
The website is provided subject to applicable law and may not always be available, uninterrupted or free from errors. Jackpot City Casino is not responsible for loss caused by events outside reasonable control, including network failure, device problems, payment provider disruption, malicious activity, maintenance or other technical issues. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Suspension, closure and complaints
You may stop using the website at any time and may request closure of your account through the available account or support process. Jackpot City Casino may suspend or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity is unlawful or unsafe, an account is being misused, or action is required for compliance, security or responsible gambling reasons.
If you have a question, dispute or complaint, review the available help and support information and provide the details requested through the relevant website process. Complaints may be assessed using account records, transaction information, game data and other relevant material. You should retain copies of important communications and transaction details while a matter is being reviewed.
These Terms & Conditions are intended to operate alongside applicable Australian laws and any other mandatory requirements that apply to the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The current version of these terms is the version published on the website, and the date or notice of any material update may be displayed with the revised information.
